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Technical Support

When technology falters, it can disrupt your home life or business operations. We provide reliable and efficient technical support for all your devices, networks, and software. From quick remote fixes to essential on-site troubleshooting, our goal is to get you back up and running smoothly, minimizing downtime and maximizing your productivity.

Technical Support Packages

Services Problem Solver

Problem Solver: $99

Get dedicated on-site expertise to quickly resolve your tech challenges.

Package includes: 

Comprehensive Troubleshooting

Covers up to 2 hours of expert on-site diagnostics for quick resolution of network, device, and software issues.

Troubleshooting Across Devices

Our expert service addresses a wide array of common technical issues, including network and router problems , device malfunctions (such as computers and printers) , and various software glitches, ensuring a thorough resolution.

Problem Identification & Solution

A comprehensive, expert-led session to identify the root cause of your tech issue and provide a clear, effective action plan.

Services Remote Rescue-Jul-01-2025-02-17-27-3188-AM

Remote Rescue: $100/month

Streamline your new business with a complete tech foundation.

Package includes:

Flexible Monthly Support

Access up to 3 hours of exclusive remote-only support per month for consistent, convenient assistance.

Note: Additional remote support beyond 3 hours per month will be billed at $40/hr.

Efficient Remote Solutions

Perfect for quick fixes, software troubleshooting, and receiving expert guidance without requiring an on-site visit.

Broad Issue Coverage

Provides expert support for a wide range of issues, from device glitches to network and software assistance.

Priority Access

Receive priority scheduling for all your support requests as a valued subscription member.

TECHNICAL SUPPORT

Home & Personal Tech Support:

  • Network/Router Troubleshooting
  • Device Troubleshooting (Computers, Printers, etc.)
  • Software Troubleshooting

Small Business Support:

  • Network & Device Support (Includes network devices, PCs/laptops, and printers.)
  • Ideal for small offices.
Note: Larger offices may require customized attention.

Pricing:

  • Standard Rate: $75 for the first hour.
  • Additional Time: $35/hr thereafter.
  • Remote support available when appropriate at $50/hr (Perfect for quick fixes and efficient troubleshooting)
Technical Support

 

 

 

803-386-1478

contact@htmsconnect.com

 

 

 

HomeTech Media Solutions

Irmo, SC

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