--- title: Fees & Policies description: Understand HomeTech Media Solutions' service fees, travel policies, payment options, and consultation details. Transparent pricing for peace of mind. --- [Skip to main content](https://htmsconnect.com/fees-policies#main-content) Your **Trusted Local Expert** for Home & Business Tech Help in the **Irmo Area**. 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This page provides full transparency on our service fees, policies, and what you can expect when working with us. Our **goal is to ensure you have all the information** needed for a smooth and straightforward service experience. ###### Our Local Service Promise - We proudly provide on-site service to our neighbors in Irmo, SC, at no additional charge. - Service calls in nearby areas, including Chapin, Ballentine, and Prosperity, may include a location-based travel fee. - If you live a bit further out, just give us a call! We're happy to discuss availability. ###### Rush Service (Subject to Availability) - If you need service sooner than our standard scheduling allows, we may be able to offer expedited appointment options. - Rush service requests are subject to a priority service fee, with higher priority given to same-day requests over next-day requests. - We will always confirm availability and any applicable fees with you before service. ###### Project Consultation & Diagnostic - For complex issues or larger technology projects, we offer in-depth consultation and diagnostic sessions, available on-site or remotely. These sessions allow us to fully understand your setup, troubleshoot concerns, and develop a clear action plan. - When you choose to move forward with recommended services, the diagnostic fee is credited toward your service invoice. ###### A Note about Time Estimates & Considerations - All estimated service times reflect typical conditions. - Times may be affected by factors such as installation complexity, device performance, and existing home infrastructure. - More extensive setups, system upgrades, or specialized configurations may require additional time.   ###### Custom Projects Welcome! - Need something not listed? Let's talk. Custom projects are welcome!   ###### Payment Policy - Payment is due upon completion of service for all standard services. - For larger or custom projects requiring a proposal, specific payment terms will be outlined in the proposal. - We accept Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, PayPal, and ACH Bank Transfer. ### Ready to Get Started? Have questions about our services or need a custom solution? We're here to help. 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